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Virtual Visits

Virtual Visits Overview

A virtual visit—Medical or Telemental Health—lets you see and talk to a doctor from your mobile device or computer. UnitedHealthcare (UHC)* and Blue Cross Blue Shield of Illinois (BCBSIL)** offer virtual visits as a provider choice for Discount Tire employees enrolled in medical benefits.

You have a choice of different provider groups depending on your plan’s virtual visit network. The cost of your visit will vary depending on your plan and whether the visit is Medical or Telemental Health. Check your plan documents for more information about you plan’s specific costs.

  • Medical virtual visits are available to all members of any of the UHC/BCBS plans above for certain non-emergency medical conditions like the flu, colds, pink eye, rashes and fevers.
    • See and talk to a doctor from your mobile device or computer from a network of virtual provider groups.
    • Providers are expected to deliver care within 30 minutes or less from the time you put in a request for a visit.
  • Telemental health virtual visits are also available to all members of any of the UHC/BCBS plans above for behavioral health issues.
    • Get the care you need sooner, with convenient appointments that fit your lifestyle.
    • See and talk to a doctor from your mobile device or computer from a network of virtual provider groups, using secure technology that meets or exceeds HIPPA security standards.

Don’t wait until you throw your back out or have a 102° fever to sign up for virtual visits! Sign up now via your healthcare plan website to easily access virtual visits when you need them.

* UHC plans are available to Discount Tire employees in all states but Michigan and Suburban Tire.

** BCBSIL plans are available to Discount Tire Michigan, Tire Rack, Dunn Tire, Dunn Tire and Auto employees.

Additional Resources

Medical Virtual Visits

For a minor sickness or injury, visit a doctor from your mobile device or computer any time with virtual visits.  

  • Medical virtual visits are FREE to Choice Plus Plan and Options Plan participants!**
  • Health Saving Plan (HSA) participants pay less than $60 per visit. Use your HSA dollars!

A virtual visit allows you and your family* quick and easy access to a doctor to answer your questions and outline treatment options. If necessary, the doctor can even prescribe medications.* 

Virtual visits offer:

  • Access from wherever you are,
  • Access whenever you want— 24/7.
  • No fighting traffic to get to your appointment.
  • No waiting forever to be seen.

* In general a parent or legal guardian must be present when the virtual visit is conducted with a minor dependent who is covered under your plan. Prescription services may not be available in all states. Costs for prescription drugs are based on, and payable under, your pharmacy benefit, not as part of your virtual visit benefit. Prescriptions are provided only when appropriate.

** If your virtual visit is with your Primary Care Physician (PCP), the standard copays apply.

Learn more about virtual visits and how to register.

 

Frequently Asked Questions

When using one of the virtual visit provider groups available under Discount Tire’s medical plans, you have benefit coverage for certain non-emergency medical conditions like the flu, colds, pink eye, rashes and fevers. 

Setting up an account with the virtual visit provider group is easy. Simply log in to your medical plan portal at myuhc.com and complete the patient registration process. Register in advance so you can save time when you need to schedule a visit. Choose one of the virtual visit providers and schedule your visit. 

Employees enrolled in the Health Savings Plan pay less than $60 per virtual visit. For employees enrolled in Choice Plus or Options Plan medical benefits, medical virtual visits are FREE.

Any applicable costs for Health Saving Plan members must be paid by you at the time of the virtual visit and will apply toward your deductible and out-of-pocket maximum. You can use a credit or debit card to pay, including your HSA debit card.

We encourage you to provide your PCP information to the virtual visit provider so that virtual visit records can be sent directly to your PCP.

Telemental Health

With Telemental Health services, you can meet with a psychiatrist or therapist online through private and secure video-conferencing.

Schedule an online visit with a psychiatrist or therapist using Telemental Health (TMH). TMH uses secure video-conference technology to connect you with behavioral health providers in real-time via the Internet.

Using TMH, clinicians can evaluate and treat general mental health conditions, such as depression and anxiety. They can also provide therapy, and when appropriate, prescribe medications.* These services are part of your Optum Behavioral Health benefits. Treatment is provided by psychiatrists and therapists who are part of the Optum Behavioral Health network. 

Telemental Health offers you:

  • Convenient appointments to fit your lifestyle.
  • A network of over 3,000 psychiatrists and therapists in all 50 states.
  • The care you need sooner.
  • Secure technology that meets or exceeds HIPPA security standards.

Access the broader TMH network through liveandworkwell.com or one of these select networks:

 

Additional Information

  1. Log on to myuhc.com and select Virtual Visits. 
  2. Choose Doctor on Demand.
  3. Create an account or log in.
  4. Confirm or add UnitedHealthcare insurance information to your account/profile.
  5. Schedule a visit by date or provider.

  1. Log on to myuhc.com and select Virtual Visits.
  2. Choose Amwell.
  3. Create an account or log in.
  4. Confirm or add UnitedHealthcare insurance information to your account/profile.
  5. Schedule a visit by date or provider.
  6. In the payment information box, enter the access code: visit (valid with behavioral visits only).

* As per state telehealth rules and regulations. Per IRS regulations, if you have an HSA, you may have an applicable cost share. 

Medical Virtual Visits

For a minor sickness or injury, visit a doctor from your mobile device or computer any time with virtual visits. 

  • Medical Virtual Visits are FREE to PPO Plan participants!
  • Health Saving Plan participants pay $48 per visit. Use your HSA dollars!

A virtual visit allows you and your family* quick and easy access to a doctor to answer your questions and outline treatment options. If necessary, the doctor can even prescribe medications.* Virtual Visits for BCBSIL members are provided through MDLive. 

Virtual visits offer:

  • Access from wherever you are.
  • Access whenever you want — 24/7.
  • No fighting traffic to get to your appointment.
  • No waiting forever to be seen.

* In general a parent or legal guardian must be present when the virtual visit is conducted with a minor dependent who is covered under your plan. Prescription services may not be available in all states. Costs for prescription drugs are based on, and payable under, your pharmacy benefit, not as part of your virtual visit benefit. Prescriptions are provided only when appropriate.

 

Frequently Asked Questions

When using virtual visits under Discount Tire’s medical plans, you have benefit coverage for certain non-emergency medical conditions like the flu, colds, pink eye, rashes and fevers. 

First time users must register at MDLive.com/bcbsil. For step by step instructions, refer to the Website Registration guide.

TIP: If you are the employee/member, you can automatically register your covered dependents too!

Once you've registered, you can access MDLive by:

  • Calling 888-676-4204
  • Going to MDLive.com/bcbsil
  • Texting BCBSIL to 635-483
  • Downloading the app 

Virtual visit providers are expected to deliver care in 30 minutes or less from the time of a patient’s request. You also are able to schedule an appointment for a future date and time with a virtual visit doctor.

Employees enrolled in the Health Savings Plan pay $48 per virtual visit. For employees enrolled in the PPO Plan medical benefits, medical virtual visits are FREE.

Any applicable costs for Health Saving Plan members must be paid by you at the time of the virtual visit and will apply toward your deductible and out-of-pocket maximum. You can use a credit or debit card to pay, including your HSA debit card.

We encourage you to provide your PCP information to the virtual visit provider so that virtual visit records can be sent directly to your PCP.

Telemental Health

With Telemental Health services, you can meet by phone, online video, or mobile app from almost anywhere. Services are provided by either an MD, ARNP or PhD/Master Level practitioner, and costs may vary by provider type.

Schedule a telemental health virtual visit through MDLive to connect with behavioral health providers in real-time via the internet. Telemental health clinicians can evaluate and treat general mental health conditions, such as depression and anxiety. They can also provide therapy, and when appropriate, prescribe medications.*

Telemental Health offers you: 

  • Virtual care for: depression, substance use disorders, eating disorders, trauma and PTSD, ADHD, and Autism Spectrum Disorder.
  • Convenient appointments that fit your lifestyle.
  • The care you need sooner (average wait time of less than 20 minutes).

 

Additional Information

First time users must register at MDLive.com/bcbsil. For step by step instructions, refer to the Website Registration guide.

TIP: If you are the employee/member, you can automatically register your covered dependents too!

Once you've registered, you can access MDLive by:

  • Calling 888-676-4204
  • Going to MDLive.com/bcbsil
  • Texting BCBSIL to 635-483
  • Downloading the app 

Telemental Health virtual visits are charged as Outpatient Mental Health visits.

  • Employees enrolled in the PPO Plan will be charged $20 per Telemental Health visit.
  • The Health Saving Plan will cover 80% of the cost of in-network Telemental Health virtual visits once the deductible has been met. Any applicable costs for Health Saving Plan members must be paid by you at the time of the virtual visit and will apply toward your deductible and out-of-pocket maximum. Costs can range from $45-$250 depending on the provider type and duration of the call. You can use a credit or debit card to pay, including your HSA debit card.

* As per state telehealth rules and regulations. Per IRS regulations, if you have an HSA, you may have an applicable cost share. 

Access to virtual visits and prescription services may not be available in all states or for all groups. Go to your plan website for more information about availability of virtual visits and prescription services. Always refer to your plan documents for your specific coverage. Virtual visits are not an insurance product, health care provider or a health plan. Virtual visits are an Internet-based service provided by your plan’s contracted providers that allow members to select and interact with independent physicians and other health care providers. It is the member’s responsibility to select health care professionals. Care decisions are between the consumer and physician. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations. Members have cost share responsibility and all claims are adjudicated according to the terms of the member’s benefit plan. Payment for virtual visit services does not cover pharmacy charges; members must pay for prescriptions (if any) separately.