Your Care@Work benefit is offered through Care.com and offers the largest online community for care, with over 13 million in-network caregivers. Full-time employees automatically receive an annual Company-paid membership to Care.com that includes 10 Company-subsidized days per year for emergency backup child and/or adult care.
Annual Care.com Membership
Gives full-time employees 24/7 access to the network of pre-screened providers for emergency backup care, temporary care on short notice, long-term care, and more.
Subsidized Emergency Backup Days
Each full-time employee receives 10 emergency backup days each year, which may be used for childcare (children 6 weeks to 12 years) or adult care (18 and over). Copays for services will apply. Watch the videos below for details on booking backup care or requesting reimbursement for out-of-network care. NOTE: Unused days from the previous plan year do not carry over.
In-network
Out-of-network
Reserve on your own, with a caregiver that is not affiliated with Care@Work
Kids’ camp reimbursement
Care.com does not currently offer camps through their network. Find and book a camp on your own, then file a reimbursement claim.
To submit a claim:
Kindercare Learning Centers Discount
Full-time employees will receive a 10% discount at Kindercare Learning Centers nationwide. Discounts apply to new customers and those currently enrolled in Kindercare Learning Center programs.
Care.com Network Access
Search for pre-screened, network providers for services such as tutors, special needs caregivers, dog walkers, summer camps, house cleaners and more. (These services do not qualify as backup care and are not subsidized by the Company.)
Arrange Your Care Needs in One Location
Ability to search, post your care need, and pay for services conveniently through the Care@Work app or online at:
Don’t wait for unexpected child/adult care cancellations to set up your account. Save time by setting up your account today by following these easy steps.
Adult backup days may be utilized for the in-home care needs of any adult whom employees are responsible for, which may include spouses, parents, adult children, or employees themselves. For example, backup adult care may be used if your regular caregiver is unavailable, rides to and from appointments, temporary extra help after an accident or surgery, or temporary care while you schedule a permanent caregiver. Backup care may be provided in the employee’s home or the home of the adult needing care.
Visit the Care Resource Center for helpful webinars, podcasts, guides and articles to support you and your family. Along with additional demos for using your new benefit, the Care Resource Center offers resources on a variety of subjects including choosing caregivers, parenting, managing stress, and more.
Learn more about searching for backup caregivers, other care services such as pet sitters or house cleaners. Only allotted backup days will be subsidized by the company. Payment for any other services will be your sole responsibility.
Once your account is set up, easily book in-home or in-center back up care online or through the app. This short video shows you how to book backup care through the Care@Work app.
Whether you would like to use your out-of-network provider for an upcoming backup care need, or if you already received care and need reimbursement, your claims can be handled online or through the Care@Work app. Please remember, you will be responsible for vetting caregivers, as well as arranging details and payments for care scheduled outside of the Care@Work network.
Backup Care benefits have been expanded to include reimbursement for kids’ camps. A camp is any program or activity that takes place during your typical working hours when your regular care is not available. This includes, for example, summer or spring break camps when your kids are out of school. Be sure to request a reimbursement within 30 days of the completion of the camp days. For additional information, refer to Backup Care for Camps FAQ.
