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Substance Use And Mental Health Services

Substance Use And Mental Health Services Overview

Substance use and mental health are often difficult to talk about, or even to admit if you have a problem. However, these conditions are common and, if you suffer from one, you are not alone.

If you or your family are in need of mental health and/or substance use services, review this page to learn about the options available to you.

The Employee Assistance Program (EAP) Is Here for You

The EAP is a confidential, FREE resource to help with personal issues, including substance use and mental health. Up to six face-to-face sessions with a counselor are provided free of charge, as well as unlimited 24/7 in-the-moment support with a licensed clinician. Learn more about the EAP.

Hope

United Healthcare Services

If you are enrolled in a United Healthcare (UHC) medical plan, there are a variety of Subtance Use Disorder and Mental Health Services available to you.

 

Substance Use Disorder and Mental Health Services include those received on an inpatient or outpatient basis in a Hospital, an Alternate Facility, or in a provider’s office. Benefits include the following services:

  • Diagnostic evaluations and assessment
  • Treatment planning
  • Treatment and/or procedures
  • Referral services
  • Medication management
  • Individual, family, therapeutic group- and provider-based case management services
  • Crisis intervention
  • Partial hospitalization / day treatment
  • Services at a residential treatment facility
  • Intensive outpatient treatment

UHC Substance Use Treatment

UHC offers a free, 24/7 helpline for Substance Use Treatment. Call 855-780-5955 to speak to a recovery advocate who can help connect you with care options and resources in your community.

Full-time employees covered under the UHC medical plan (Discount Tire employees in all states except for Michigan, Suburban Tire, Ellisville) may work with the advocate to develop a customized care plan. The advocate can help UHC members find treatment providers and treatment centers in their covered network to try to minimize out-of-pocket expenses. Advocates may also provide out-of-pocket cost estimates for UHC members.

For more information about the UHC Substance Use Treatment helpline, review the UHC Substance Use Treatment Helpline flyer, or visit liveandworkwell.com/recovery.

 In-NetworkOut-of-Network
Choice Plus / Options Plus 
Virtual Visits - Telemental Health$20 / visit copay60%*
Inpatient80%*60%*
Outpatient$20 / visit copay60%*
Health Savings Plan 
Virtual Visits - Telemental Health80%*
60%*
Inpatient80%*60%*
Outpatient80%*
60%*

* After deductible

  • liveandworkwell.com: UHC members are automatically registered for liveandworkwell.com, a website dedicated to mental health resources. Simply log in to myuhc.com, click Health & Wellness, and then select Mental Health and Substance Use; you’ll then have full access to all the liveandworkwell.com resources, including:
    • A guided search on the home page for quick access to forms, emergency assistance and searchable databases for community resourcesHelpful information categorized by “Personal Life”, “Mind & Body,” and “Crisis Support”
    • Self-service “Benefits and Claims” area to view eligibility, claims status, and submit out-of-network claims
    • “Find a Resource” menu to make an appointment with a clinician, including Telemental Health, a system for secure, web-based videoconferencing with a behavioral health provider

Blue Cross Blue Shield of IL Services

Full-time employees covered under the Blue Cross Blue Shield (BCBS) medical plan (Discount Tire employees in Michigan, Tire Rack, Dunn Tire, Dunn Tire and Auto) may contact BCBS at 855-649-9634 for information on support and/or substance use treatment options.

Substance Abuse and Mental Health Services Administration (SAMHSA)

SAMHSA is a government program that offers a free, confidential, 24/7, 365-days-a-year national helpline for substance use and mental health information.

Call 800-662-HELP (4357) for mental and/or substance use disorder treatment referral and information. Trained Specialists provide referrals to local treatment facilities, support groups and community-based organizations. You may also request to have free publications and additional information sent to you.

You may also visit the SAMHSA website to search with the Online Treatment Locator and to find more information and resources for a variety of substance use and mental health disorders, including:

  • Alcohol, tobacco, and drugs
  • Behavioral health
  • Disaster distress
  • Mental illness
  • Opioid treatment
  • Recovery support
  • Suicide prevention
  • Veterans crisis line