Employee Assistance Program

Review this SupportLinc flyer, introductory video, and the information on this page to learn more about the support the support available to you and your household members through our Employee Assistance Program (EAP). 

 

Accessing the Employee Assistance Program

Our EAP is administered through SupportLinc. You may access this benefit by calling 888-881-5462, through the SupportLinc mobile app, or by registering online at supportlinc.com. See your Benefits Guide or contact the Benefits Team or your manager for the Group Code.

What is the EAP?

The Employee Assistance Program (EAP) is a confidential, FREE resource available to full-time employees to help with personal issues which might be affecting you and your dependents, such as:

  • Personal/family issues
  • Relationship issues 
  • Substance abuse
  • Financial concerns
  • Legal issues
  • Childcare referrals
  • Eldercare referrals

How Does the Program Work?

This benefit includes unlimited phone consultations with EAP experts about family, financial, or legal matters. Six in-person or video sessions can be scheduled with a counselor, per support need, such as stress, anxiety, depression, relationship issues, or substance use. You will also have access to in-the-moment support, including:

  • Phone – Call to speak to a licensed clinician 24/7 for immediate assistance.
  • Textcoach – Personalized coaching with a licensed counselor on mobile or desktop.
  • Virtual Support Connect – Moderated group support sessions on an anonymous, chat-based platform.
  • Amino – Self-guided resources to improve focus, wellbeing, and emotional fitness.

Through the web portal and mobile app, you will have 24/7/365 access to programs and services including on-demand training, financial calculators, articles, self-assessments, and more. 

Register your account so help is there when you need it. Once registered, be sure to complete the Mental Health Navigator survey, so you can begin receiving personalized guidance to access support and resources.

Additional Resources

Our Support Programs and Services page offers a variety of emotional support and mental health resources to help you manage your well-being during this time.

Your health is very important, especially during stressful events. Visit our Maintaining Your Health page for tips on self-care, dealing with stress, managing anxiety and more.

Please click the SupportLinc Employee Assistance Program tab for more information about our new Vendor SupportLinc and the support that will be available to you through this benefit starting on 1/1/2023. Guidance Resources will continue to administer the EAP until 12/31/2022.

 
How Does the Program Work?

When you call the EAP, a counselor will spend time with you or your family member on the phone to identify the issue, gather information and provide personal assistance. When appropriate, the EAP counselor will help schedule an appointment with an EAP affiliate for a face-to-face meeting. All of the EAP Plus counselors and affiliates are licensed by state governing agencies. Up to 6 sessions are provided free of charge to each employee or family member per issue.

 

GuidanceResources®

Our EAP is provided through GuidanceResources and administered by ComPsych. GuidanceResources can be reached at 844-285-1067, through the free GuidanceResources Now mobile app or register online at www.GuidanceResources.com. (See your Benefits Guide or contact the Benefits Team or your manager for the Organization Web ID.)

 


Additional Resources

Our Support Programs and Services page offers a variety of emotional support and mental health resources to help you manage your well-being during this time.

Your health is very important, especially during stressful events. Visit our Maintaining Your Health page for tips on self-care, dealing with stress, managing anxiety and more.

Our Coping Tools for Families page may offer additional resources for helping you and your family cope with emergencies, behavioral issues in children, and social disruptions.