Please click the SupportLinc Employee Assistance Program tab for more information about our new Vendor SupportLinc and the support that will be available to you through this benefit starting on 1/1/2023. Guidance Resources will continue to administer the EAP until 12/31/2022.

How Does the Program Work?

When you call the EAP, a counselor will spend time with you or your family member on the phone to identify the issue, gather information and provide personal assistance. When appropriate, the EAP counselor will help schedule an appointment with an EAP affiliate for a face-to-face meeting. All of the EAP Plus counselors and affiliates are licensed by state governing agencies. Up to 6 sessions are provided free of charge to each employee or family member per issue.

GuidanceResources^®

Our EAP is provided through GuidanceResources and administered by ComPsych. GuidanceResources can be reached at 844-285-1067, through the free GuidanceResources Now mobile app or register online at www.GuidanceResources.com. (See your Benefits Guide or contact the Benefits Team or your manager for the Organization Web ID.)

The Employee Assistance Program will be administered by new Vendor SupportLinc starting on 1/1/2023. Guidance Resources will continue to administer the EAP until 12/31/2022.

How Does the Program Work?

This benefit includes unlimited phone consultations with EAP experts about family, financial, or legal matters. Six in-person or video sessions can be scheduled with a counselor, per support need, such as stress, anxiety, depression, relationship issues, or substance use. You will also have access to in-the-moment support, including:

• Phone – Call to speak to a licensed clinician 24/7 for immediate assistance.
• Textcoach – Personalized coaching with a licensed counselor on mobile or desktop.
• Virtual Support Connect – Moderated group support sessions on an anonymous, chat-based platform.
• Amino – Self-guided resources to improve focus, wellbeing, and emotional fitness.

Through the web portal and mobile app, you will have 24/7/365 access to programs and services including on-demand training, financial calculators, articles, self-assessments, and more. 

Register your account so help is there when you need it. Once registered, be sure to complete the Mental Health Navigator survey, so you can begin receiving personalized guidance to access support and resources.

NOTE: You will not be able to register your account until the benefit becomes effective on January 1. The EAP program will continue to be administered by Guidance Resources through December 31.

SupportLinc

Effective January 1, 2023, our EAP will be administered through SupportLinc. You may access this benefit by calling 888-881-5462, through the SupportLinc mobile app, or by registering online at supportlinc.com. (See your Benefits Guide or contact the Benefits Team or your manager for the Group Code.)